Lite maintenance

This service is for customers who have had a break in their maintenance contract and wish to re-enable technical support and update rights. This effectively restores access to current maintenance and the latest version of the software.

Renewal includes technical support and an upgrade to the current version of the year, if the contract and license are eligible for reinstatement. Hexagon documents indicate that upon expiration of coverage, services, support access, and the knowledge base may be disabled, and reactivation requires either a renewal or reinstatement.

Yes, but renewal is specifically intended to restore access to updates and support after a period without a contract. In practice, the new support period is counted from the date of renewal, and manufacturer materials also indicate that a lack of continuity may require an additional reinstatement fee.

The key benefits include regaining access to patches, new features, and technical support, as well as reducing the risk of working with an outdated version. For manufacturing plants, this means greater operational continuity and improved compatibility with their current IT and CAD environments.

This service is designed for customers who previously had a maintenance contract but allowed it to expire and want to reactivate it. It's a solution for companies that want to return to a supported environment without replacing their CAM system.

The license typically remains valid, but without an active contract, the user may lose access to new releases, support, and the knowledge base. Hexagon indicates that after coverage ends, services for covered products, including access to system support or the knowledge base, may be suspended.

Yes, renewals are typically handled as separate offers or quotes, tied to a specific license and support period. In practice, renewals after a break may also include a reinstatement fee, which is standard in many maintenance programs.

Renewal is typically a faster way to regain support and up-to-date environments than repurchasing a new license. This means less downtime for your business and easier business continuity.